Privacy Policy
Last updated: 7 May 2025
At Cedar Collective ("we", "our", "us"), we are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or services.
By using our services, you agree to the terms outlined in this Privacy Policy.
1. What We Collect
We may collect the following personal information:
- Your name
- Email address
- Phone number
- Usage data such as IP address, browser type, and pages visited
We only collect information that is reasonably necessary for our business functions or activities.
2. How We Collect Your Information
We may collect your personal information when you:
- Submit a contact or booking form
- Sign up to our newsletter or mailing list
- Interact with us via email or social media
- Use our website (via cookies and analytics tools)
We may also collect data from third-party platforms if you choose to engage with us through services like Facebook, Instagram, or Google.
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide and deliver our services
- Respond to your enquiries or requests
- Send you updates, event details, or promotional offers (only if you opt in)
- Improve and personalise your experience on our website
- Meet legal or regulatory requirements
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable essential site functionality
- Analyse user behaviour and traffic trends
- Improve your browsing experience
You can manage cookie preferences via your browser settings.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information to:
- Trusted service providers who assist in our operations (e.g. web hosting, email platforms)
- Legal or regulatory authorities where required by law
- Business partners or affiliates, with your consent
All third-party services are expected to comply with Australian privacy laws or equivalent standards.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored securely in Australia or via trusted cloud-based services hosted overseas. Where data is stored offshore, we ensure adequate data protection standards are in place.
7. Accessing and Correcting Your Information
You have the right to:
- Request access to your personal information
- Ask for corrections if your details are inaccurate, out of date, or incomplete
To request access or correction, please email us at: info@cedarcollective.com.au
8. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Usage data may be retained for analytics and performance improvements for a limited time.
9. Overseas Disclosure
While most of your data is stored locally, some services we use may store data overseas (e.g. email or analytics tools). In such cases, we take reasonable steps to ensure these providers comply with the APPs or equivalent privacy standards.
10. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children. If you become aware that your child has provided us with personal information, please contact us immediately.
11. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of other websites. We recommend reviewing the privacy policies of any third-party sites you visit.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and will be effective immediately unless otherwise stated. We recommend checking this policy periodically.
13. Contact Us
If you have any questions, concerns, or would like to make a privacy-related complaint, please contact us:
info@cedarcollective.com.au
We will respond within a reasonable timeframe.
